Short answer: Start with the tracking link in your dispatch email. Check the most recent carrier scan, delivery address and any customs request. If the tracking has not progressed beyond the expected window, contact Daily Shake support with your order number and tracking number.

When will I receive tracking?

Tracking is normally issued after the order has been processed and handed into the delivery workflow. An order confirmation means the purchase was received; a dispatch or shipping confirmation usually contains the tracking details.

Why has tracking not updated?

Carriers do not always scan a parcel at every movement. A label-created status can remain until the first physical scan, and international parcels can go longer between visible updates. Weekends, peak periods, weather, remote destinations and operational disruptions can add time.

What if tracking says “out for delivery” but nothing arrived?

Check for a safe-drop location, reception desk, parcel locker, delivery card or message from the carrier. Confirm that the address is correct. Carrier tracking may provide a rescheduling or enquiry option. If the status remains unresolved, contact support.

Why is an international order in customs?

Customs authorities or carriers may request product descriptions, values, identity information, duties or other documentation. Processing time is controlled by the destination country and carrier. Respond promptly using the official carrier channel and forward any request that requires sender documentation to Daily Shake support.

Who pays duties and taxes?

This depends on the destination, checkout arrangement and local rules. Review the amount and wording shown at checkout and in your order confirmation. A customer’s experience in another country or on an older order may not apply to yours.

What should I send support?

• Your Daily Shake order number.
• The email address used at checkout.
• The tracking number and carrier.
• The latest tracking status and date.
• Any customs or carrier message, with sensitive identity details removed.

What if the parcel is damaged?

Photograph the external packaging, shipping label, internal packaging and affected products before disposing of anything. Contact support promptly with the order number and images so the issue can be assessed.

Frequently asked follow-up questions

Can Daily Shake guarantee a delivery date?

Delivery estimates are not guarantees because carrier and customs events are outside the brand’s direct control.

Can I change the address after dispatch?

Usually not through the sender once the parcel is moving. Check whether the carrier offers a redirect service.

How do I contact support?

Email support@dailyshake.com and keep the order number in the subject line.

Product formulas and policies can change. Always check the current product label, checkout information and order correspondence. Health information is general and does not replace personalised advice from a doctor or accredited practising dietitian.